SHIPPING POLICY

Last Updated: August 19, 2026

Thank you for shopping with Shilla Globall LLC (“Shilla Globall,” “we,” “us,” or “our”).

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

During holidays, promotional periods, product launches, or periods of unusually high order volume, processing may take longer than the estimated timeframe above.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Methods and Delivery Times

We offer the following shipping options where available:

Shipping Method	Estimated Delivery Time
Standard Shipping	[3–7 business days]
Expedited Shipping	[1–3 business days]

Delivery times are estimates and begin after the order has been processed and handed over to the shipping carrier.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs procedures, and other circumstances outside our control.

3. Shipping Locations

We currently ship orders to: Texas US

Shipping availability may vary depending on the product and destination.

Certain products may be subject to shipping restrictions due to applicable laws, carrier requirements, or product-specific regulations.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout based on factors such as:

• Delivery address;

• Shipping method;

• Order weight and dimensions; and

• Applicable promotions or shipping offers.

From time to time, we may offer free shipping promotions subject to specific terms and conditions.

5. Tracking Information

Once your order has been shipped, we may provide a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking information to become active in the carrier's system.

You can use the tracking number provided to monitor the progress of your shipment.

6. Delivery Delays

While we make reasonable efforts to ensure timely delivery, Shilla Globall LLC is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Carrier delays or service interruptions;

• Severe weather;

• Natural disasters;

• Holidays;

• Customs delays;

• Government restrictions or actions;

• Strikes or labor disruptions;

• Incorrect or incomplete delivery information;

• Address changes after shipment; or

• Other unforeseen circumstances.

If your order is delayed, please check the tracking information first. You may also contact us for assistance.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.

If the package cannot be delivered or returned to us, any refund may be subject to applicable shipping costs and our Return and Refund Policy.

8. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, Shilla Globall LLC is generally not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

1. Checking around your delivery location;

2. Asking household members, neighbors, or building management;

3. Contacting the shipping carrier; and

4. Contacting us if you need additional assistance.

If your package arrives damaged, please contact us as soon as reasonably possible and provide photographs of the package and the products received.

We will review the issue and determine the appropriate resolution in accordance with applicable law and our policies.

9. International Shipping

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless expressly stated otherwise.

Customers are responsible for ensuring that products ordered are permitted to be imported into their destination country.

Shilla Globall LLC is not responsible for delays, additional charges, or packages refused or held by customs authorities.

10. Shipping Restrictions for Beauty Products

Certain beauty, skincare, cosmetic, or personal care products may be subject to transportation or shipping restrictions depending on their ingredients, packaging, size, destination, or applicable carrier regulations.

We reserve the right to cancel or modify the shipping method for an order if necessary to comply with applicable laws, regulations, or carrier requirements.

If we are unable to ship an order to your destination, we will make reasonable efforts to notify you and, where applicable, provide a refund for the affected order.

11. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee that an address change or cancellation can be made after an order has entered processing or has been shipped.

Once an order has been shipped, the customer may need to follow our Return and Refund Policy.

12. Delivery to PO Boxes and Military Addresses

Where supported by the selected shipping carrier, we may ship to PO Boxes and eligible military addresses.

Certain shipping methods or products may not be available for these destinations.

Additional delivery time may apply.

13. Multiple Shipments

Depending on product availability, order size, warehouse location, or other operational considerations, an order may be shipped in multiple packages.

If your order is shipped separately, you may receive multiple tracking numbers.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed at checkout.

14. Shipping Questions

If you have questions about the shipping status of your order, please contact us with your order number and the email address used to place the order.

Shilla Globall LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801
Email: shillaglobal@gmail.com

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

By continuing to use our website after changes are posted, you acknowledge the updated Shipping Policy.